Returns and Cancellation Policies

We have a money back satisfaction guarantee return policy when the following criteria have been met:

• Item(s) must be new, unworn, unwashed, and free from hair, odor(s), stains, or deodorant marks.
• Purchased within 45 days.
• Shipping refunded if “Sozo Apparel & Screen Printing” deems the return is a result of our error (you received a defective item or an incorrect item, etc.); “Sozo Apparel & Screen Printing” will not pay any express shipping charges.
• Include a completed “Request for Return” form with the product.
• Product and “Request for Return” form are Shipped to: Sozo Apparel, Attn: Returns, P.O. Box Scottsdale, AZ 85257.

Any item(s) that do not meet the above criteria will be refunded or exchanged at the sole discretion of “Sozo Apparel & Screen Printing”.

You should expect a refund or exchange within 3-6 weeks of your shipping date. The specific time period will be dictated by: the shipping company used to send the product back, our processing time, and the transit time of USPS for check refunds or exchanges, and credit card processing time for credit card refunds.

To get started, please use the refund link at the bottom of our website.

If for any reason you need to modify or cancel your order it must be done prior to midnight eastern standard time the day you place your order. Please use the “Contact Us” link to let us know your invoice number and a detailed description of your changes and we will make every attempt to accommodate you.